Performance Survey

Your opinion helps us measure and improve our performance. Please help us by rating each applicable area of our performance on the form below.
A score of 1 represents an unsatisfactory level of service while a 5 represents outstanding service.

Performance Survey




Call Center
How effective was our call center staff at handling or routing your call?
How professional and courteous were you treated?
Service Resource Center
How knowledgeable was our Service Center staff about your needs?
How punctual was our staff at accommodating your services?
How professional and courteous was our Service Center staff?
How well did we explain the Technicians Introduction & Conclusion process?
How would you rate the quality of the end user support provided?
Solution Sales Support
How knowledgeable was our Sales staff of your product or service needs?
How professional and courteous was our Sales support staff?
How punctual was our staff with providing you a solution?
How well did we explain optional purchase methods?
Service and Installation Technical Staff
How well did our Technician conduct his/hers visit introduction?
How knowledgeable was our Technician about your needs?
How clean was the work area left?
How well did our Technician conduct his/her visit conclusion?
Overall, how professional was our Technician?
Technology Productivity and Cost Savings
How informed are you of our Partner and Technology Programs?
How informed are you of our Technology Assessment and ROI Program?
How informed are you of our Telecom Audit to lower your Telecom bill?
Overall Technology Concerns
Overall, how satisfied are you with COMMWorld?
Overall, would you refer COMMWorld to another business?
Overall, how satisfied are you with your current technology?
Overall, is your technology effectively serving your business needs?
If you would like to provide us with more information, details, or specific suggestions about how we can better serve you please use the space below: